CPAP Therapy
- CPAP Therapy Service
Sleep apnoea
treatment.
From prescription
to rest.
Fast provision, remote setup and structured clinical follow-up — designed to make CPAP therapy as seamless and comfortable as possible, whether you are starting for the first time or need help with your mask.
48h
Device dispatched
6
Fully supported virtual set up
6+
Specialist physiologist support
GMC
Registered specialists
- How it works
Wherever you begin,
we guide you to effective therapy
Our CPAP Therapy Service is built around one principle — that effective treatment should not require you to navigate a complicated system. Whether you have a fresh diagnosis, an existing prescription, or a CPAP machine that is not working for you, we have a pathway designed for your situation.
01
Whether you need a fully supported CPAP setup, help fixing a device that isn’t working, or expert mask‑only troubleshooting, we guide you to the pathway that matches your needs — even if you’re unsure where to start.
02
New devices and masks are dispatched within 48 hours. For troubleshooting clients, we begin by reviewing your device data, settings, and mask interface so we can identify and correct the issues affecting your therapy.
03
We complete remote setup for new devices and provide targeted adjustments for existing ones — refining mask fit, seal, comfort features, and pressure settings to ensure your therapy is both comfortable and effective.
04
Whether you’re starting fresh, restarting after difficulties, or simply needing your current setup to work properly, we fine‑tune your equipment and comfort settings so your therapy performs consistently night after night.
- Your pathways
Which option
is right for you?
Option A · Fully supported CPAP provision
For clients starting or restarting CPAP therapy. We provide your device, select and fit your mask, arrange remote setup on delivery and guide you through a structured acclimatisation and monitoring programme over 12 months.
- Device dispatched within 48 hours of approval
- Mask selected using anatomical assessment and preference
- Remote setup arranged on delivery
- 48-hour comfort and seal check call
- 1-week troubleshooting and adherence call
- 6-week optimisation call
- 3-month therapy stability review
- 6-month detailed report with sleep insights
- Annual review — consumables replaced, therapy reassessed
- Remote monitoring via prisma CLOUD throughout
- Machine replacement at year four — included
- Access to live patient portal
Initial device fee confirmed at booking following clinical review. Ongoing support continues at £50/month — 6-month minimum — all monitoring, support and consumables included.
Option B · CPAP troubleshooting
For people who already own a CPAP/BiPAP device but are struggling with comfort, leaks, pressure intolerance, or inconsistent therapy
- Review of your device data, including pressure response, leak profile, and usage patterns (client provided)
- Assessment of current device settings, humidification, ramp, temperature, and comfort features
- Evaluation of your mask type, size, seal quality, and interface suitability
- Identification of whether issues are primarily device‑related, mask‑related, or both
- Re‑fitting or re‑sizing of your mask, with guidance on achieving a stable, comfortable seal
- Optimisation of device comfort settings to reduce dryness, noise, and pressure intolerance
- Coaching on sleep position, acclimatisation, and practical strategies to improve nightly use
Option C · Mask Interface Troubleshooting
For clients who already have a CPAP machine but are struggling with mask comfort, leaks or fit. The most common reason people abandon CPAP therapy is not the device — it is the mask.
- Expert physiologist review of your current mask issues
- Assessment of facial anatomy, sleep position and pressure needs
- Re-evaluation of optimal mask type and size
- New mask provided — included in the fee
- Early data review to confirm improved comfort and seal
- Structured follow-up
Six touchpoints. One year of support..
Your physiologist guides you through every stage — from the first 48 hours to your annual review. Every touchpoint has a specific clinical purpose and is scheduled automatically from the moment your pathway begins.
Touchpoint 1
48hours
Your physiologist calls to check mask comfort, seal quality and early device data. Any fit or comfort issues are resolved immediately before habits form. Scheduling link sent the moment your setup call ends.
Touchpoint 2
1 week
One week of device data reviewed with you. Pressure adjustments made where needed. Common adherence barriers identified — mouth breathing, positional issues, claustrophobia, pressure discomfort.
Touchpoint 3
6 weeks
Six weeks of therapy data reviewed in detail. Pressure range, leak rate, AHI and comfort all assessed. Fine-tuning of settings and mask for long-term compliance.
Touchpoint 4
3 months
Three months of continuous data reviewed. Therapy stability confirmed. Any persistent issues escalated to sleep physician if required. Ongoing plan confirmed.
Touchpoint 5
6 months
Comprehensive six-month therapy report — AHI trends, leak analysis, usage patterns, sleep quality indicators. Shared with you and your GP on request.
Touchpoint 6
Annual
Full annual therapy review. Mask, tubing and filters replaced. Device replaced at year four. Therapy need reassessed — ensuring you are not continuing treatment that is no longer required.
- The device
Premium equipment. Clinical grade.
For Option A we offer a choice of clinically selected devices — matched to your prescription and confirmed following review of your sleep study. You are never assigned a device without clinical justification.
Our flagship device is the Löwenstein PrismaSMART Plus — a whisper-quiet auto-adjusting CPAP with full telemedical connectivity, allowing your physiologist to monitor your therapy data remotely throughout your programme.
Auto-adjusting CPAP — APAP
A premium, whisper-quiet APAP machine with integrated Bluetooth and internal cellular modem for complete telemedical connectivity to prisma CLOUD. Precise event detection distinguishes obstructive from central apnoea, with customisable softPAP pressure relief and app-based patient self-management.
Integrated Bluetooth + cellular modem — full remote monitoring via prisma CLOUD
Distinguishes obstructive from central apnoea — precise and clinically validated
Customisable softPAP — makes breathing against pressure more comfortable
App-based self-management — view your own data alongside physiologist monitoring
Full anatomical assessment — nasal, full-face, or nasal pillow — confirmed before dispatch
Machine at year four — mask and tubing annually — all included in monthly planAuto-adjusting CPAP (APAP) or BiPAP — confirmed following clinical review of your prescription
- Compare pathways
Everything side
by side.
Both pathways include physiologist support. The right choice depends on whether you need a full device or just a better-fitting mask.
| WHAT IS INCLUDED | OPTION A FULL PROVISION | OPTION B MASK ONLY |
|---|---|---|
| SETUP & PROVISION | ||
| Device provided and dispatched | ✓ | |
| New mask provided | ✓ | ✓ |
| Anatomical mask assessment | ✓ | ✓ |
| Remote setup call on delivery | ✓ | |
| Device dispatched within 48 hours | ✓ | |
| CLINICAL FOLLOW-UP | ||
| 48-hour comfort & seal call | ✓ | |
| 1-week troubleshooting call | ✓ | |
| 6-week optimisation call | ✓ | |
| 3-month stability review | ✓ | |
| 6-month data report | ✓ | |
| Early data review after new mask | ✓ | |
| Annual review | ✓ | |
| ONGOING | ||
| Remote monitoring via prisma CLOUD | ✓ | |
| Annual consumable replacement | ✓ | |
| Device replacement at year four | ✓ | |
| Live patient portal access | ✓ | |
| Billing | £50/month | Fixed fee |
- Getting started
From prescription
to first night.
01
Securely upload your sleep study report or CPAP/BiPAP prescription. Our clinical team reviews it within one working day and confirms your pathway.
02
Your physiologist reviews your documentation, confirms your pathway and device, and sends your payment link. No commitment until you are happy to proceed.
03
Your device and mask dispatched within 48 hours. Remote setup arranged to coincide with delivery — physiologist support from the moment you open the box.
04
All six clinical touchpoints scheduled automatically. You receive a booking link for each one. Reminders sent if anything remains unbooked.
- Common questions
Before you
get in touch.
No. You can access the pathway directly. You do need an existing sleep study report or CPAP/BiPAP prescription — but you do not need a GP referral to upload one.
CPAP or Mask troubleshooting option B service are designed specifically for you. We will work with your device, unless you want to upgrade, and the data that you can provide us.
If you’re uncertain about the right pathway, the Grace Sleep team is here to help. Tell us your situation, and we’ll advise you on the most appropriate next step for effective, comfortable therapy.
CPAP therapy is one part of our complete sleep medicine offering. If your sleep study has not yet been done, or if there are other sleep issues alongside your apnoea, we can support the full pathway.
- Start your CPAP pathway
Where better sleep begins.
Prefer to speak to someone first? Call 020 3355 6701 or email us