Terms of Service
1. Definitions
Grace London Clinic – Grace Sleep, Grace metebolic and Grace Lifestyle , or “we”, “us”, “our”: [Grace London Ltd] t/a Grace London Clinic, a company registered in England and Wales.
Business Day: A day other than Saturday, Sunday or public holiday in England.
Client or “you”: An individual who engages Grace London Clinic to provide the Services.
Contract: The contract between Grace London Clinic and the Client for the Services.
Grace IPRs: All intellectual property rights owned by Grace London Clinic and those arising from performance of the Services, including copyright in any Report.
Intellectual Property: Patents, copyright, trademarks, designs, database rights, rights in software, confidential information and all similar rights (registered or unregistered) worldwide.
Investigation: A scheduled session (or sessions) of screening, diagnostics, clinical assessments and reporting as part of the Services.
Report: A report supplied to you following an Investigation, summarising Results and our clinical assessment and recommendations.
Results: Data and results arising from screening, monitoring and assessments and presented in the Report.
Sample(s): Any biological sample provided by you in the course of receiving the Services.
Service(s): Our clinical sleep and wellbeing services and packages (e.g., specialist consultation, home polysomnography (PSG), week-long digital sleep assessment, insomnia/CBT-I programmes, respiratory sleep tests, validated wearables and monitoring), as described on www.gracelondon.clinic or on request at info@gracelondon.clinic.
Term: The period stated in your package or otherwise agreed in writing.
Third Party Service Providers: External providers (e.g., laboratories, imaging centres, courier services, platform vendors) engaged by us to deliver parts of the Services.
Wearables: External devices and digital platforms used to capture health/sleep data, as described in clause 3.4.
1.1 References to statutes include amendments and subordinate legislation.
1.2 “Including”, “in particular” and similar terms are illustrative and do not limit the preceding words.
1.3 “Writing” includes email.
2. Obtaining our Services
2.1 Your Contract begins on the date you receive our written confirmation of your booking for your first Investigation (the Commencement Date).
2.2 Services will be provided as described in these Terms and any package description agreed with you.
2.3 You must keep your contact details up to date. If we cannot contact you or obtain required information, we may be unable to provide the Services and may terminate the Contract.
3. How our Services operate
3.1 Depending on the package purchased (or as otherwise agreed in writing), we will provide the Services expressly listed in that package.
3.2 We may engage Third Party Service Providers for elements such as blood analysis, device provisioning, imaging, couriering Samples, or platform access. Where such services are expressly included in your package, you are not liable for additional costs for those elements.
3.3 If our clinical team recommends services beyond your package (e.g., referrals to other specialists), these are not included in your fee. We will notify you of any additional costs in advance and will not incur such costs without your consent.
3.4 We may provide Wearables and companion apps to collect sleep/health metrics. We will provide basic onboarding and usage guidance.
3.5 You may be required to create accounts with Wearable manufacturers/platforms. We may ask for your consent to access relevant data to deliver the Services.
3.6 Unless otherwise agreed, you will own any Wearables supplied for your programme; where retained by you, their cost is included in your fee.
3.7 As science and technology evolve, we may reasonably update or adjust elements of the Services. We will notify you in writing of any substantive changes.
3.8 Certain tests or procedures may be clinically inappropriate or not possible. You may decline any test or procedure; if so, we will discuss alternatives where appropriate (see cancellations at clause 4.5).
3.9 Our programmes are integrated and bespoke. Once Service delivery has commenced, fees are generally non-refundable (see clause 9 for statutory and other rights).
4. Payment
4.1 Fees will be notified to you in writing. Fees may change, but changes do not apply until the end of your current Term and will be notified in advance.
4.2 Unless otherwise notified, fees exclude:
(a) Professional fees for external specialists or services recommended or referred;
(b) Any medication or supplementation prescribed or recommended.
4.3 Payment instructions accompany each invoice. We begin providing Services once the first payment has cleared.
4.4 We may suspend Services (including consultations) in the event of late payment and may terminate the Contract if sums remain overdue. No Investigations will occur until due payments are received.
Cancellations / late changes
4.5 Cancellation of a standard clinic appointment with less than 24 hours’ notice incurs a fee of amount equal to the consultation fee.
4.6 Cancellation of an Investigation (e.g., home PSG or Investigation+) with less than 3 Business Days’ notice incurs £500, plus any third-party cancellation fees actually incurred.
4.7 Appointments with third parties may carry different/additional cancellation fees under their terms; you are responsible for those. If we must rebook a third-party appointment cancelled with less than 24 hours’ notice, a £100 admin fee applies.
4.8 On entering the Contract, you authorise us to charge the debit/credit card you provide for fees due under clauses 4.5–4.7.
5. Eligibility and acceptable use
5.1 You must be 18 or over to use our Services.
5.2 Services are for personal use; they are not provided for business or commercial use.
6. Consents
6.1 We may need to open accounts on your behalf with Third Party Service Providers to deliver the Services; we will request any required consents in writing.
6.2 If consents are not provided, some or all Services may not be deliverable.
7. Timing and delays
7.1 We use reasonable efforts to deliver Services within advised timeframes. If delivery is delayed by an event outside our reasonable control, we will inform you and take steps to minimise delay.
7.2 We shall not be liable for delays caused by events beyond our reasonable control.
8. Complaints
Please see our Complaints Policy at www.gracelondon.clinic (or as provided with these Terms). You can email complaints@gracelondon.clinic or contact any member of our team.
9. Term, termination and cancellation
9.1 Your Contract runs for the Term applicable to your package and ends at the close of that Term.
9.2 You may give notice to terminate at any time by emailing admin@gracelondon.clinic; termination will take effect at the end of the current Term (the Termination Date).
9.3 If your Contract is an annual membership, it will auto-renew for successive one-year Terms unless you elect not to renew:
(a) We will issue an invoice at the start of each renewal Term; the Contract will not renew if payment is not received.
(b) We may issue updated Terms for renewal.
(c) If you give notice after the Termination Date, we may charge a pro-rated one-month fee to cover administration post-renewal.
9.4 These Terms apply until terminated under this section.
9.5 We may terminate if you breach these Terms (including non-payment) or if required by law.
9.6 We may need to cease certain Services if:
(a) A Third Party Service Provider ceases or ends its relationship with us;
(b) A Service becomes commercially unviable; or
(c) We reasonably determine a Service, Wearable or platform is no longer scientifically or medically suitable.
9.7 No refund is payable for Services already paid for but not delivered as at the Termination Date, save as required by law or expressly stated here.
9.8 Statutory cancellation right: You have 14 days from the Contract date to cancel by written notice. You will be refunded for Services not provided and costs not incurred at the time we receive your notice. We cannot refund the cost of any Wearables dispatched prior to receiving your cancellation.
9.9 Provisions intended to survive termination continue in force.
9.10 Termination does not affect accrued rights/obligations up to the termination date.
Medical suspension
9.11 If a serious injury/illness prevents you from continuing (e.g., hospitalisation), you may request suspension of Services. The Term will pause until you notify us you wish to resume.
10. Limitation of liability
10.1 Nothing excludes/limits liability where unlawful to do so, including:
(a) Death/personal injury caused by negligence;
(b) Fraud or fraudulent misrepresentation.
10.2 We are not responsible for the use of Services outside these Terms. Please review any third-party terms that apply; we are not responsible for treatment provided by third parties, including those we recommend.
10.3 You acknowledge that tests and systems are designed to be accurate but no system is perfect; inaccurate results can occur. We accept no liability for inaccuracies unless caused by our negligence.
10.4 We accept no liability for Samples until acknowledged as received by the relevant Third Party Service Provider.
10.5 We are not liable for medical conditions arising after the date of the Services (unless directly caused by the Services).
10.6 We are not responsible for loss/damage arising from inaccurate or incomplete information supplied by you, including medical history, responses to clinical questions, or consents.
10.7 You are responsible for proper use of Wearables. We are not liable for manufacturing defects/malfunctions or misuse; follow manufacturer instructions.
10.8 We do not accept responsibility for business losses. Services are for personal domestic use.
10.9 We are responsible only for loss/damage that is foreseeable and caused by us.
11. Important information about our Services
Results and analysis
11.1 Reports may contain information you did not anticipate (e.g., risk indications). Consider carefully the potential impact of such information.
11.2 Genetic/physiological research is evolving; many factors influence conditions. Further testing may be required over time.
11.3 Processing of Samples may occasionally be impossible (e.g., degradation/insufficient volume).
Your health behaviour
11.4 You are responsible for discussing any medical advice with other healthcare professionals involved in your care.
12. Intellectual property
Grace London Clinic retains ownership of all Grace IPRs, including any Report. We grant you a limited, royalty-free, worldwide licence to copy/use your Report for your personal, non-commercial purposes. You may not sell, transfer, publish, or modify any Report.
13. How we use and protect your personal data
13.1 Providing the Services generates categories of health data (e.g., PSG/respiratory recordings, actigraphy/wearable metrics, lab results, questionnaires, imaging, clinician notes) (Your Health Data). You own Your Health Data.
13.2 By entering into the Contract, you agree we may hold and process Your Health Data to deliver the Services and produce your Report.
13.3 We may seek your consent to use de-identified/aggregated data for research, service improvement or audit. We will request any additional consents required.
13.4 We comply with UK data protection law, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations 2003 (as amended).
13.5 We process personal data in accordance with our Privacy Policy, available at www.gracelondon.clinic/privacy (as updated from time to time).
14. Changes to these Terms
14.1 We may update these Terms from time to time and will notify you of material changes.
14.2 Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
15. Force majeure
We are not liable for delay/failure caused by events beyond our reasonable control (including public health emergencies, government restrictions, strikes, war/civil unrest, import/export restrictions, and natural disasters). If such delay continues for 3 months, either party may terminate by giving 30 days’ written notice.
16. Entire agreement
These Terms, the package description, and any documents referred to in them are the entire agreement between you and Grace London Clinic in relation to the Services and supersede prior understandings.
17. Third-party rights
No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
18. Governing law and jurisdiction
These Terms and any dispute/claim (including non-contractual) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Effective Date: 02 Aug 2025
Last Updated: 22 Nov 2025